Our Commitment to Your Privacy
At Hyper-Lend Cafe (hpcrlnd), we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, use our services, or visit our cafe.
We believe in transparency and want you to feel confident about how your information is handled when you're part of the hpcrlnd community.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, loyalty program details
- Order Information: Purchase history, payment methods, delivery preferences
- Event Information: Catering requests, private event details
- Communication Records: Messages, emails, and customer service interactions
Automatically Collected Information
When you visit our website or use our digital services, we automatically collect:
- IP address and device information
- Browser type and version
- Website usage patterns and preferences
- Location data (with your consent)
- Cookies and similar tracking technologies
2. How We Use Your Information
Service Delivery
- Process your orders and transactions
- Provide catering and event services
- Manage your loyalty program account
- Deliver customer support
Communication
- Respond to your inquiries and requests
- Send order updates and notifications
- Provide newsletters and cafe updates
- Schedule catering and events
Business Operations
- Improve our menu and services
- Conduct customer satisfaction research
- Prevent fraud and ensure security
- Comply with health and safety regulations
3. Information Sharing and Disclosure
4. Data Security and Protection
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
Secure Infrastructure
Our systems are hosted on secure, monitored servers with regular security updates and patches.
Access Controls
Strict access controls ensure only authorized personnel can access your information on a need-to-know basis.
Monitoring
Continuous monitoring and regular security audits help detect and prevent unauthorized access.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and mobile applications. These technologies help us:
You can manage your cookie preferences through your browser settings or our cookie preference center.
6. Your Privacy Rights
Access
Request a copy of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Portability
Request transfer of your data to another service provider.
Opt-out
Unsubscribe from marketing communications at any time.
Restriction
Request limitation on how we process your information.
To exercise any of these rights, please contact us at [email protected] or visit our cafe in person.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our services and prevent fraud
Financial records may be retained for longer periods as required by banking and lending regulations. When information is no longer needed, we securely delete or anonymize it.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].
9. International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States and other countries. These countries may have different data protection laws than your country of residence.
We ensure appropriate safeguards are in place to protect your information during international transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Post the updated policy on our website with a new "Last Updated" date
- Notify you via email if the changes are material
- Provide notice in our cafe and on our website
- Obtain your consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Information
Mailing Address
Hyper-Lend Cafe
Attn: Privacy Officer
123 Financial District
Innovation Plaza, Suite 456
New York, NY 10001
In-Person
Visit our cafe during business hours to speak with our Privacy Officer or management team about any privacy concerns.
12. Regulatory Compliance
Hyper-Lend Cafe (hpcrlnd) complies with applicable privacy and business regulations, including:
- CCPA: California Consumer Privacy Act
- GDPR: General Data Protection Regulation (for EU residents)
- COPPA: Children's Online Privacy Protection Act
- CAN-SPAM: Email marketing compliance
- Local Health Codes: Food service regulations
We regularly review and update our practices to ensure ongoing compliance with evolving privacy laws and food service regulations.